FAQ

About Stash Hotel Rewards

Stash Hotel Rewards is a loyalty program that rewards you for staying where you really want. With Stash, you earn and redeem points for free nights at authentic, independent hotels across the U.S., Mexico, and the Caribbean — so you can say no to the big, bland hotel chains.

It's easy. First, click Join Now to enroll. It's free and only takes a few minutes. Then, stay at any Stash Partner Hotel and earn 5 points for every dollar you spend on eligible room rates prior to taxes. Earn enough points, and you can redeem them for free stays at any Stash Partner Hotel. Click here for more information.

But that’s not all! If you see the Another Great Independent Hotel logo, you can also earn 1 point for every dollar you spend on room rates prior to taxes and fees when you stay. Even though these hotels are not Stash Partner Hotels, they are still really great independent options! Reservations for these hotels MUST be booked through Stashewards.com to earn points. Reservations for these hotels are processed and serviced by Booking.com, not Stash.

Stash Partner Hotels represent some of the best upscale and luxury hotels in the U.S. They are:
  • Independent: Not part of a big chain
  • Highly recommended: On average, a TripAdvisor "Recommend" rating of over 80 percent
  • Distinctive: One-of-a-kind properties that truly reflect their locales
  • Recognized: Many have appeared in Condé Nast Traveler or Travel+Leisure

To see a list of current Stash Partner Hotels, visit our Hotels page. 

We also feature hotels on our website that are not Stash Partner Hotels. However, they still meet our above standards. If you see the Another Great Independent Hotel logo, you will earn 1 point for every dollar you spend on room rates prior to taxes and fees. Reservations for these hotels MUST be booked through StashRewards.com to qualify. Reservations for these hotels are also processed and serviced by Booking.com, not Stash.

Book a stay at any Stash Partner Hotel for the most points and the best customer experience. When you stay at a Stash Partner Hotel, you will earn 5 points for every dollar you spend on eligible room rates prior to taxes and fees.

If a Stash Partner Hotel isn’t an option, you can book and earn points at one of the thousands of other great independent hotels on our site that are not Stash Partners. If you see the Another Great Independent Hotel logo, you will earn 1 point for every dollar you spend on room rates prior to taxes and fees. Reservations for these hotels MUST be booked on StashRewards.com to qualify. Stash points can not be redeemed at these hotels since they are not Stash Partner Hotels. Furthermore, reservations for these hotels are processed and serviced by Booking.com, not Stash. 

Stash Partner Hotels average between 150 and 200 rooms. Big enough to provide amenities found at chain hotels, yet small enough to create a more personal guest experience.
Click on Hotels to see a list of Stash Partner Hotels and locations. Check back often, since new independent hotels partner with us all the time.
Sure. Just contact the Stash Hotel Partnerships team through our Member Support form.
Contact the Stash Hotel Partnerships team at partner@stashrewards.com. We'll be happy to look at your hotel to see if it meets our criteria. You can also find more information here.
We use information from the hotels, guest comments, our own experiences, and other sources to create a vivid profile of each Stash Partner Hotel. Staff from each Stash Partner Hotel reviews our descriptions of their property to ensure accuracy. However, for the most current hotel policies and information, contact the hotel directly, as they are subject to change at any time. 
We base our star ratings on a set of industry standards and our own assessment of service, amenities, reputation, and location. We also consider the ratings given by travel sites and travel guides to ensure our ratings match our Stash Member's expectations.
No. Stash is not a management company or a chain of hotels, and therefore, it does not play a role in managing or operating the Stash Partner Hotels. Instead, all operating decisions are made by hotel management. Policies may differ by Stash Partner Hotel, since they are all independently owned and operated.
Visit our Deals page to view the current promotions offered by Stash Partner Hotels. 

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Use this form to contact our Member Support Team if you have any questions or need assistance, and we will respond within one business day. Or give us a call at (866) 229-1204. Our Member Support Team is available to take calls seven days a week, from 5:00 am to 7:00 pm PST between Monday and Friday and 7:00 am to 5:00 pm PST on Saturday and Sunday.

Membership

Stash was created for people like you, who believe that travel is one of life's great pleasures. As a Stash Member, you can:

  • Experience great independent hotels and earn points: Until now, only the big chains offered rewards programs. With Stash, you can stay where you want and still earn points toward free nights. That means every trip — even a business trip — can truly be an opportunity to experience a destination.
  • Find great independent hotels: The Stash website features detailed hotel descriptions, maps, advanced search options, and plenty of photos to showcase the unique characteristics of Stash Partner Hotels.
  • Redeem easily: There are no blackout dates for redemptions, and points never expire. You can pick any room you want at any Stash Partner Hotel, subject to availability.
Just click on Join Now and enter your information to begin enrollment. It's free and only takes a few minutes. You'll receive a confirmation email once we process your membership. You can return to My Account at any time to change your account information or update your preferences.
Your email address is your Stash Member ID. Use the email address associated with your Stash account when making your hotel reservations.
Information may be shared with Stash partner companies, per our Privacy Policy.
It's easy. Go to My Account and make any changes. We'll send you a notification email of any changes made to your email or password.
Your Stash points are typically awarded within a few days of check-out; however, sometimes it can take up to 2 weeks for them to post to your account. If it has been 2 weeks since check-out and your account has not been credited for your stay, please contact us at Member Support.
Go to Forgot Password page and enter your Stash ID (your email address). We'll send you an email with a link in it to create a new password. Be sure to check your junk or spam folders if you do not see the email to reset your password in your primary inbox.
Stash Membership is open to adults (see Terms). Corporations, travel agencies, associations, groups and/or other entities are not eligible to become Stash Members. There is no fee to become a Stash Member.
Please do. To let other travel lovers know about Stash, visit the Invite Friends page. You must be logged in to your account to view your personalized link.
No problem. You can opt out of receiving your monthly account balance email and/or marketing emails by going to the Communication preferences section of the My Account page. Please note, you will still receive email notifications any time you earn points at Stash Partner Hotels.
If you choose to delete your Stash Rewards account, any points you have accrued will be forfeited. 

Earning Points at Hotels

It’s simple: Book your stay via StashRewards.com, and earn points. You will earn 5 points for every dollar you spend on eligible room rates prior to taxes and fees at Stash Partner Hotels. You'll also earn 1 point for every dollar you spend on room rates prior to taxes and fees at Another Great Independent Hotels.

You can also earn Stash points if you book an eligible stay through a Stash Partner Hotel directly. When booking directly with a Stash Partner Hotel, ask the hotel staff if your stay is booked under an eligible rate for earning Stash points, as certain rates are ineligible.

When you’re staying at a Stash Partner Hotel, be sure to inform the hotel staff that you are a Stash Member and confirm that they have your Stash ID (your email address) recorded with your reservation prior to check-out. While points are typically awarded within a few days of check-out, please keep in mind that it can take up to 2 weeks for them to post to your account.

It depends. You will earn 5 points for every dollar you spend on eligible room rates prior to taxes and fees at Stash Partner Hotels booked via StashRewards.com or with the hotel directly.

You will earn 1 point for every dollar you spend on room rates prior to taxes and fees at hotels with the Another Great Independent Hotel logo booked via StashRewards.com only.

It depends. You will earn 5 points for every dollar you spend on eligible room rates prior to taxes and fees at Stash Partner Hotels booked via StashRewards.com or with the hotel directly. You will earn 1 point for every dollar you spend on room rates prior to taxes and fees at hotels with the Another Great Independent Hotel logo booked via StashRewards.com only.

Since each Stash Partner Hotel sets their own room rate, the points you'll earn per stay will vary. For example, a one-night stay at a Stash Partner Hotel with a $150 room rate for a specific night will earn you 750 Stash points (5 points x $150 x 1 night), while a two-night stay at a Stash Partner Hotel with a $200 room rate will earn you 2,000 Stash points (5 points x $200 x 2 nights).

If you booked your stay at a Stash Partner Hotel or Another Great Independent Hotel via StashRewards.com, the stay is eligible to earn Stash points. 

If you booked your stay at a Stash Partner Hotel directly and not through StashRewards.com, the stay may or may not be eligible to earn Stash points, as each hotel reserves the right to make certain rates ineligible per our Terms. When booking directly with a Stash Partner Hotel, ask the hotel staff if your stay is booked under an eligible rate for earning Stash points, as certain rates are not eligible.

If you booked your stay at Another Great Independent Hotel directly and not via StashRewards.com, the stay is not eligible to earn Stash points. Reservations for these hotels MUST be booked via StashRewards.com to earn Stash points. Reservations for these hotels are processed and serviced by Booking.com, not Stash.

If you booked your stay at a Stash Partner Hotel or Another Great Independent Hotel via another online travel agency (such as Expedia, Hotwire, etc.), the stay is not eligible to earn Stash points.

The hotel staff at Stash Partner Hotels can see your rewards balance when they check to see if you are a member, but cannot make any updates or changes to it.  To see per-stay information and keep track of your balance, go to My Account.
Yes. As long as you personally settle the charges for the room reservation upon check-out (and your stay is eligible, per our membership Terms), you can earn points. Just make sure you use the email address associated with your Stash account when you make the reservation. Also, advise the individual staying that they need to confirm that your Stash ID (your email address) is recorded with their reservation prior to check-out and not theirs.
Yes. You can book up to two eligible rooms for the same dates and earn points on both of them, per our Terms.
Currently, Stash points are only awarded on eligible room rates.
Nope! Stash points do not expire. 
Stash points for eligible stays are only awarded to the member who settles the charges for the reservation and has their Stash ID (your email address) recorded with the reservation prior to check-out. Only one Stash Member can earn points for a single room, even if the charges are divided between two Stash Members. 
If it has been 2 weeks days since you checked out and you do not see the Stash points reflected in your account, please contact us at Member Support.
Go to My Account to check your Stash points balance at any time.

Unfortunately, we cannot award Stash points for stays that occurred at a Stash Partner Hotel prior to them going live with our program. If you are unsure if your past stay occurred before or after a Stash Partner Hotel went live, please contact us at Member Support. 

If you booked your stay while the hotel was still a Stash Partner Hotel, but they have since left the program, please contact us at Member Support.

Stash Members may earn points for up to 29 nights of an extended stay, per our Terms.
No. At this time, only you can use your points. However, you may redeem points for another person's stay by entering the other person's name as the guest when booking a stay with your points.
No. At this time, Stash points can only be used for Stash program benefits, per our Terms.
No. Stash points are only awarded for reservations made via StashRewards.com or directly with a Stash Partner Hotel under an eligible room rate. Reservations made through other online travel agencies (such as Expedia, Hotwire, etc.) are not eligible to earn Stash points. Please see our Terms for more details.
To earn Stash points for an eligible stay, make sure you are enrolled as a Stash Member prior to check-out and confirm that the Stash Partner Hotel has your Stash ID (your email address) recorded with your reservation. Also, ask the Stash Partner Hotel staff if your stay is booked under an eligible rate for earning Stash points, as certain rates are not eligible. While points are typically awarded within a few days of check-out, please keep in mind that it can take up to 2 weeks for them to post to your account.

We realize your travel plans may take you to places where we do not yet have Stash Partner Hotels. When booking your stay, if you search for a city where there are no Stash Partner Hotels, you now have the option to book other hotels without having to leave our site! We have carefully selected thousands of additional independent hotels that we think you’ll like. If you see the Another Great Independent Hotel logo on our site, you’ll get 1 point for every dollar you spend on room rates prior to taxes and fees. Reservations for these hotels MUST be booked on StashRewards.com to earn Stash points. Reservations for these hotels are processed and serviced by Booking.com.

Many Stash Partner Hotels offer bonus points for meetings and events; however, bonuses must be negotiated directly with the hotel prior to the event. Meeting bonuses are determined and managed at the property level, so each hotel's policy is unique to their property. If you are interested in booking a meeting or event at a Stash Partner Hotel in the future, visit our Meetings + Events page for information on meeting spaces and to request a proposal.

Redeeming Points for Stays

Stash points can be redeemed for free stays at Stash Partner Hotels via StashRewards.com only. Stash points can not be redeemed with a hotel directly.
You can redeem points at any Stash Partner Hotel. The number of Stash points required for a free night varies according to hotel, room type, and demand. Rooms may sell out, so you should make reservations as early as possible to get the hotel, room, and dates you desire.

It depends. Stash Partner Hotels set redemption rates dynamically. Redemption rates can vary based on several factors that include but are not limited to occupancy levels, demand for specific room types, seasons and holidays, local or nearby events, etc. 

Stash Partner Hotels can offer rooms at a deep discount during slow seasons, and members can redeem using fewer points than usual. Stash Partner Hotels may increase redemption rates during peak seasons, similar to how airline ticket prices rise when flights are in high demand. You may need more Stash points to book a free night during peak seasons, but unlike many large chain programs, Stash Partner Hotels never have blackout dates.

  1. Click Book Now.
  2. Search by city or Stash Partner Hotel name, travel dates, and number of guests (adults and children).
  3. Once the search results appear when searching by city, move the toggle bar and select "Pay with Points" to view hotels where you can redeem Stash points (Stash points can only be redeemed at Stash Partner Hotels).
  4. Select which hotel you want to redeem your Stash points if the city you searched for has Stash Partner Hotels. 
  5. Scroll down or click "Rooms & Rates" to view the hotel's available room types and associated rates for the dates selected.
  6. If redemption rates are displayed, select the room type you want and complete your booking! We will send you a confirmation email with your reservation details within 24 hours of booking.
  7. If redemption rates are not displayed, click "Book with points" beside the room type you want to submit a redemption availability request for. You’ll hear back from us within one business day. If your requested room is available, you’ll need to confirm your desire to book within 24 hours at the rate provided before we proceed with finalizing your reservation. Note, availability is subject to change at any time.

Due to technical limitations, we may not have the most current rate and availability information available for some of our Stash Partner Hotels. In this case you will see the option to “Request Availability” next to the room description. Please proceed with submitting your request, and we’ll reach out to the hotel for current rates and availability for your requested dates.

You’ll hear back from us within one business day. If your requested room is available, you’ll need to confirm your desire to book within 24 hours at the rate provided before we proceed with finalizing your reservation. Note, availability is subject to change at any time.

No. You can only redeem Stash points for free stays at Stash Partner Hotels via StashRewards.com. Stash points can not be redeemed with a Stash Partner Hotel directly.
At this time, cash is not accepted. You need to have enough points in your account to cover the room you want. But we hope to allow members to supplement their points with cash in the near future.

Review your account balance in the My Account section and determine how many nights you are able to book at the hotel with points, then complete your redemption booking for those night(s). After you receive the confirmation from Stash, you can book the additional night(s) through our website or the hotel directly (be sure to book the same room type). Please include the confirmation number and dates of your redemption reservation in the reservation notes to indicate to the hotel that you would like these 2 reservations linked together. We cannot promise that you will be guaranteed the same room for the entirety of your stay, but the Stash Partner Hotels will do the best they can to accommodate you.

No. As long as you have sufficient points, you can book as many free nights as you'd like.
No. Points can only be redeemed for free nights at Stash Partner Hotels via StashRewards.com.
No. Our goal is to connect travelers with one-of-a-kind independent hotels. By staying focused on that goal, we hope to provide more value than any other hotel rewards program.

You must contact us to change or cancel a reservation booked with Stash points. You can do so by calling our Member Support Team at (866) 229-1204. They are available to take calls seven days a week, from 5:00 am to 7:00 pm PST between Monday and Friday and 7:00 am to 5:00 pm PST on Saturday and Sunday. Or you can contact us by using this form, and we will respond via email within one business day.

Please book a new redemption reservation for one or more nights of your existing reservation for the same room type you’ve already booked. Once your redemption reservation is confirmed, you can cancel that night(s) that you booked using Stash points off your existing reservation. If you’re paying for additional nights on a separate reservation, you can add notes to that reservation in the “Tell us about your trip” to request that the hotel keep you in the same room for your entire stay. 

Booking Reservations

If you booked your stay at a Stash Partner Hotel or Another Great Independent Hotel via StashRewards.com, the stay is eligible to earn Stash points. 

If you booked your stay at a Stash Partner Hotel directly and not through StashRewards.com, the stay may or may not be eligible to earn Stash points, as each hotel reserves the right to make certain rates ineligible per our Terms. When booking directly with a Stash Partner Hotel, ask the hotel staff if your stay is booked under an eligible rate for earning Stash points, as certain rates not eligible.

If you booked your stay at Another Great Independent Hotel directly and not via StashRewards.com, the stay is not eligible to earn Stash points. Reservations for these hotels MUST be booked via StashRewards.com to earn Stash points. Reservations for these hotels are processed and serviced by Booking.com, not Stash.

If you booked your stay at a Stash Partner Hotel or Another Great Independent Hotel via another online travel agency (such as Expedia, Hotwire, etc.), the stay is not eligible to earn Stash points.

Only reservations booked on StashRewards.com will show on your "Upcoming Trips" in My Account. Reservations booked through Stash Partner Hotels directly or another source will not appear until after check-out when the points for eligible stays have been posted to your account.

To ensure your account is automatically awarded for future eligible stays at Stash Partner Hotels, simply inform the hotel staff that you are a Stash Member and confirm that they have your Stash ID (your email address) recorded with your reservation prior to check-out. While points are typically awarded within a few days of check-out, please keep in mind that it can take up to 2 weeks for them to post to your account.

Of course! Visit My Account to review reservation details under "Upcoming Trips". Please note, if you booked your reservation with the Stash Partner Hotel directly, your reservation will not appear in your account until after check-out.
All reservations booked at hotels with the Another Great Independent Hotel logo are processed and serviced by Booking.com, and that's why your confirmation email came directly from Booking.com. By booking the reservation directly on StashRewards.com, you’re guaranteed to earn Stash points (1 point for every dollar) once you have completed your stay. You can view the reservation details in your My Account page, but any changes or cancellations to these reservations will be handled by Booking.com Customer Service. No points will be awarded for canceled stays.
Visit My Account and locate your reservation under "Upcoming Trips". Click on the trip you wish to cancel to see all the details, then click the “Cancel” link next to your reservation. Make sure to review the cancellation policy and check the box confirming that you have done so before submitting your request. You will receive a cancellation email, and your canceled stay may be viewable in your "Upcoming Trips" for up to 3 days after your cancellation has been processed.  

We are working with Booking.com in order to allow bookings for thousands of other independent hotels on our website. These hotels will have the Another Great Independent Hotel logo below their names on their microsites. We acknowledge that while Stash Members prefer to stay at Stash Partner Hotels, that's not always an option. So we're happy that we can now offer a way to book all your hotel stays in one place (and still earn points)!

While we are working with Booking.com to provide this service on our website, please note that bookings for these hotels with the Another Great Independent Hotel logo MUST occur on our website in order to qualify for points. 

We use a Booking Number to identify and locate reservations booked on our website. If your Booking Number is seven digits, you’ve booked a Stash Partner Hotel reservation.

If your Booking Number is nine or ten digits, you have booked Another Great Independent Hotel, which is not a part of the Stash network. Reservations for these hotels are processed and serviced by Booking.com. These reservations also have a reservation-specific four-digit Pin Number. You’ll need to reference the Booking Number (and Pin Number for Stash Approved or other hotel reservations) in order to change or cancel your reservation. Both numbers can be found on the My Account page and your confirmation email. 

The rates displayed on StashRewards.com are provided to us by the hotels. At this time, we’re not able to book reservations at hotels on package or promotional rates that may be offered through those hotels directly. However, many Stash Partner Hotels do offer special discounts for members exclusively via StashRewards.com. 

The hotels handle all reservation charges, and each one has its own policies for deposits and cancellations. Many hotels do charge a deposit either at the time of booking or as the cancellation deadline approaches. The hotel’s deposit policy may vary depending on your selected travel dates, such as holidays and special events. We rely on the hotel to provide us with the most up-to-date policy information; however, if you’re unsure or want to confirm the hotel’s policy, you should contact the hotel directly to ask when your credit card will be charged for a stay.  
Stash Hotel Rewards is a loyalty program that rewards you for staying where you really want. With Stash, you earn and redeem points for free nights at authentic, independent hotels across the U.S., Mexico, and the Caribbean — so you can say no to the big, bland hotel chains.

It's easy. First, click Join Now to enroll. It's free and only takes a few minutes. Then, stay at any Stash Partner Hotel and earn 5 points for every dollar you spend on eligible room rates prior to taxes. Earn enough points, and you can redeem them for free stays at any Stash Partner Hotel. Click here for more information.

But that’s not all! If you see the Another Great Independent Hotel logo, you can also earn 1 point for every dollar you spend on room rates prior to taxes and fees when you stay. Even though these hotels are not Stash Partner Hotels, they are still really great independent options! Reservations for these hotels MUST be booked through Stashewards.com to earn points. Reservations for these hotels are processed and serviced by Booking.com, not Stash.

Stash Partner Hotels represent some of the best upscale and luxury hotels in the U.S. They are:
  • Independent: Not part of a big chain
  • Highly recommended: On average, a TripAdvisor "Recommend" rating of over 80 percent
  • Distinctive: One-of-a-kind properties that truly reflect their locales
  • Recognized: Many have appeared in Condé Nast Traveler or Travel+Leisure

To see a list of current Stash Partner Hotels, visit our Hotels page. 

We also feature hotels on our website that are not Stash Partner Hotels. However, they still meet our above standards. If you see the Another Great Independent Hotel logo, you will earn 1 point for every dollar you spend on room rates prior to taxes and fees. Reservations for these hotels MUST be booked through StashRewards.com to qualify. Reservations for these hotels are also processed and serviced by Booking.com, not Stash.

Book a stay at any Stash Partner Hotel for the most points and the best customer experience. When you stay at a Stash Partner Hotel, you will earn 5 points for every dollar you spend on eligible room rates prior to taxes and fees.

If a Stash Partner Hotel isn’t an option, you can book and earn points at one of the thousands of other great independent hotels on our site that are not Stash Partners. If you see the Another Great Independent Hotel logo, you will earn 1 point for every dollar you spend on room rates prior to taxes and fees. Reservations for these hotels MUST be booked on StashRewards.com to qualify. Stash points can not be redeemed at these hotels since they are not Stash Partner Hotels. Furthermore, reservations for these hotels are processed and serviced by Booking.com, not Stash. 

Stash Partner Hotels average between 150 and 200 rooms. Big enough to provide amenities found at chain hotels, yet small enough to create a more personal guest experience.
Click on Hotels to see a list of Stash Partner Hotels and locations. Check back often, since new independent hotels partner with us all the time.
Sure. Just contact the Stash Hotel Partnerships team through our Member Support form.
Contact the Stash Hotel Partnerships team at partner@stashrewards.com. We'll be happy to look at your hotel to see if it meets our criteria. You can also find more information here.
We use information from the hotels, guest comments, our own experiences, and other sources to create a vivid profile of each Stash Partner Hotel. Staff from each Stash Partner Hotel reviews our descriptions of their property to ensure accuracy. However, for the most current hotel policies and information, contact the hotel directly, as they are subject to change at any time. 
We base our star ratings on a set of industry standards and our own assessment of service, amenities, reputation, and location. We also consider the ratings given by travel sites and travel guides to ensure our ratings match our Stash Member's expectations.
No. Stash is not a management company or a chain of hotels, and therefore, it does not play a role in managing or operating the Stash Partner Hotels. Instead, all operating decisions are made by hotel management. Policies may differ by Stash Partner Hotel, since they are all independently owned and operated.
Visit our Deals page to view the current promotions offered by Stash Partner Hotels. 

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Use this form to contact our Member Support Team if you have any questions or need assistance, and we will respond within one business day. Or give us a call at (866) 229-1204. Our Member Support Team is available to take calls seven days a week, from 5:00 am to 7:00 pm PST between Monday and Friday and 7:00 am to 5:00 pm PST on Saturday and Sunday.

Stash was created for people like you, who believe that travel is one of life's great pleasures. As a Stash Member, you can:

  • Experience great independent hotels and earn points: Until now, only the big chains offered rewards programs. With Stash, you can stay where you want and still earn points toward free nights. That means every trip — even a business trip — can truly be an opportunity to experience a destination.
  • Find great independent hotels: The Stash website features detailed hotel descriptions, maps, advanced search options, and plenty of photos to showcase the unique characteristics of Stash Partner Hotels.
  • Redeem easily: There are no blackout dates for redemptions, and points never expire. You can pick any room you want at any Stash Partner Hotel, subject to availability.
Just click on Join Now and enter your information to begin enrollment. It's free and only takes a few minutes. You'll receive a confirmation email once we process your membership. You can return to My Account at any time to change your account information or update your preferences.
Your email address is your Stash Member ID. Use the email address associated with your Stash account when making your hotel reservations.
Information may be shared with Stash partner companies, per our Privacy Policy.
It's easy. Go to My Account and make any changes. We'll send you a notification email of any changes made to your email or password.
Your Stash points are typically awarded within a few days of check-out; however, sometimes it can take up to 2 weeks for them to post to your account. If it has been 2 weeks since check-out and your account has not been credited for your stay, please contact us at Member Support.
Go to Forgot Password page and enter your Stash ID (your email address). We'll send you an email with a link in it to create a new password. Be sure to check your junk or spam folders if you do not see the email to reset your password in your primary inbox.
Stash Membership is open to adults (see Terms). Corporations, travel agencies, associations, groups and/or other entities are not eligible to become Stash Members. There is no fee to become a Stash Member.
Please do. To let other travel lovers know about Stash, visit the Invite Friends page. You must be logged in to your account to view your personalized link.
No problem. You can opt out of receiving your monthly account balance email and/or marketing emails by going to the Communication preferences section of the My Account page. Please note, you will still receive email notifications any time you earn points at Stash Partner Hotels.
If you choose to delete your Stash Rewards account, any points you have accrued will be forfeited. 

It’s simple: Book your stay via StashRewards.com, and earn points. You will earn 5 points for every dollar you spend on eligible room rates prior to taxes and fees at Stash Partner Hotels. You'll also earn 1 point for every dollar you spend on room rates prior to taxes and fees at Another Great Independent Hotels.

You can also earn Stash points if you book an eligible stay through a Stash Partner Hotel directly. When booking directly with a Stash Partner Hotel, ask the hotel staff if your stay is booked under an eligible rate for earning Stash points, as certain rates are ineligible.

When you’re staying at a Stash Partner Hotel, be sure to inform the hotel staff that you are a Stash Member and confirm that they have your Stash ID (your email address) recorded with your reservation prior to check-out. While points are typically awarded within a few days of check-out, please keep in mind that it can take up to 2 weeks for them to post to your account.

It depends. You will earn 5 points for every dollar you spend on eligible room rates prior to taxes and fees at Stash Partner Hotels booked via StashRewards.com or with the hotel directly.

You will earn 1 point for every dollar you spend on room rates prior to taxes and fees at hotels with the Another Great Independent Hotel logo booked via StashRewards.com only.

It depends. You will earn 5 points for every dollar you spend on eligible room rates prior to taxes and fees at Stash Partner Hotels booked via StashRewards.com or with the hotel directly. You will earn 1 point for every dollar you spend on room rates prior to taxes and fees at hotels with the Another Great Independent Hotel logo booked via StashRewards.com only.

Since each Stash Partner Hotel sets their own room rate, the points you'll earn per stay will vary. For example, a one-night stay at a Stash Partner Hotel with a $150 room rate for a specific night will earn you 750 Stash points (5 points x $150 x 1 night), while a two-night stay at a Stash Partner Hotel with a $200 room rate will earn you 2,000 Stash points (5 points x $200 x 2 nights).

If you booked your stay at a Stash Partner Hotel or Another Great Independent Hotel via StashRewards.com, the stay is eligible to earn Stash points. 

If you booked your stay at a Stash Partner Hotel directly and not through StashRewards.com, the stay may or may not be eligible to earn Stash points, as each hotel reserves the right to make certain rates ineligible per our Terms. When booking directly with a Stash Partner Hotel, ask the hotel staff if your stay is booked under an eligible rate for earning Stash points, as certain rates are not eligible.

If you booked your stay at Another Great Independent Hotel directly and not via StashRewards.com, the stay is not eligible to earn Stash points. Reservations for these hotels MUST be booked via StashRewards.com to earn Stash points. Reservations for these hotels are processed and serviced by Booking.com, not Stash.

If you booked your stay at a Stash Partner Hotel or Another Great Independent Hotel via another online travel agency (such as Expedia, Hotwire, etc.), the stay is not eligible to earn Stash points.

The hotel staff at Stash Partner Hotels can see your rewards balance when they check to see if you are a member, but cannot make any updates or changes to it.  To see per-stay information and keep track of your balance, go to My Account.
Yes. As long as you personally settle the charges for the room reservation upon check-out (and your stay is eligible, per our membership Terms), you can earn points. Just make sure you use the email address associated with your Stash account when you make the reservation. Also, advise the individual staying that they need to confirm that your Stash ID (your email address) is recorded with their reservation prior to check-out and not theirs.
Yes. You can book up to two eligible rooms for the same dates and earn points on both of them, per our Terms.
Currently, Stash points are only awarded on eligible room rates.
Nope! Stash points do not expire. 
Stash points for eligible stays are only awarded to the member who settles the charges for the reservation and has their Stash ID (your email address) recorded with the reservation prior to check-out. Only one Stash Member can earn points for a single room, even if the charges are divided between two Stash Members. 
If it has been 2 weeks days since you checked out and you do not see the Stash points reflected in your account, please contact us at Member Support.
Go to My Account to check your Stash points balance at any time.

Unfortunately, we cannot award Stash points for stays that occurred at a Stash Partner Hotel prior to them going live with our program. If you are unsure if your past stay occurred before or after a Stash Partner Hotel went live, please contact us at Member Support. 

If you booked your stay while the hotel was still a Stash Partner Hotel, but they have since left the program, please contact us at Member Support.

Stash Members may earn points for up to 29 nights of an extended stay, per our Terms.
No. At this time, only you can use your points. However, you may redeem points for another person's stay by entering the other person's name as the guest when booking a stay with your points.
No. At this time, Stash points can only be used for Stash program benefits, per our Terms.
No. Stash points are only awarded for reservations made via StashRewards.com or directly with a Stash Partner Hotel under an eligible room rate. Reservations made through other online travel agencies (such as Expedia, Hotwire, etc.) are not eligible to earn Stash points. Please see our Terms for more details.
To earn Stash points for an eligible stay, make sure you are enrolled as a Stash Member prior to check-out and confirm that the Stash Partner Hotel has your Stash ID (your email address) recorded with your reservation. Also, ask the Stash Partner Hotel staff if your stay is booked under an eligible rate for earning Stash points, as certain rates are not eligible. While points are typically awarded within a few days of check-out, please keep in mind that it can take up to 2 weeks for them to post to your account.

We realize your travel plans may take you to places where we do not yet have Stash Partner Hotels. When booking your stay, if you search for a city where there are no Stash Partner Hotels, you now have the option to book other hotels without having to leave our site! We have carefully selected thousands of additional independent hotels that we think you’ll like. If you see the Another Great Independent Hotel logo on our site, you’ll get 1 point for every dollar you spend on room rates prior to taxes and fees. Reservations for these hotels MUST be booked on StashRewards.com to earn Stash points. Reservations for these hotels are processed and serviced by Booking.com.

Many Stash Partner Hotels offer bonus points for meetings and events; however, bonuses must be negotiated directly with the hotel prior to the event. Meeting bonuses are determined and managed at the property level, so each hotel's policy is unique to their property. If you are interested in booking a meeting or event at a Stash Partner Hotel in the future, visit our Meetings + Events page for information on meeting spaces and to request a proposal.

Stash points can be redeemed for free stays at Stash Partner Hotels via StashRewards.com only. Stash points can not be redeemed with a hotel directly.
You can redeem points at any Stash Partner Hotel. The number of Stash points required for a free night varies according to hotel, room type, and demand. Rooms may sell out, so you should make reservations as early as possible to get the hotel, room, and dates you desire.

It depends. Stash Partner Hotels set redemption rates dynamically. Redemption rates can vary based on several factors that include but are not limited to occupancy levels, demand for specific room types, seasons and holidays, local or nearby events, etc. 

Stash Partner Hotels can offer rooms at a deep discount during slow seasons, and members can redeem using fewer points than usual. Stash Partner Hotels may increase redemption rates during peak seasons, similar to how airline ticket prices rise when flights are in high demand. You may need more Stash points to book a free night during peak seasons, but unlike many large chain programs, Stash Partner Hotels never have blackout dates.

  1. Click Book Now.
  2. Search by city or Stash Partner Hotel name, travel dates, and number of guests (adults and children).
  3. Once the search results appear when searching by city, move the toggle bar and select "Pay with Points" to view hotels where you can redeem Stash points (Stash points can only be redeemed at Stash Partner Hotels).
  4. Select which hotel you want to redeem your Stash points if the city you searched for has Stash Partner Hotels. 
  5. Scroll down or click "Rooms & Rates" to view the hotel's available room types and associated rates for the dates selected.
  6. If redemption rates are displayed, select the room type you want and complete your booking! We will send you a confirmation email with your reservation details within 24 hours of booking.
  7. If redemption rates are not displayed, click "Book with points" beside the room type you want to submit a redemption availability request for. You’ll hear back from us within one business day. If your requested room is available, you’ll need to confirm your desire to book within 24 hours at the rate provided before we proceed with finalizing your reservation. Note, availability is subject to change at any time.

Due to technical limitations, we may not have the most current rate and availability information available for some of our Stash Partner Hotels. In this case you will see the option to “Request Availability” next to the room description. Please proceed with submitting your request, and we’ll reach out to the hotel for current rates and availability for your requested dates.

You’ll hear back from us within one business day. If your requested room is available, you’ll need to confirm your desire to book within 24 hours at the rate provided before we proceed with finalizing your reservation. Note, availability is subject to change at any time.

No. You can only redeem Stash points for free stays at Stash Partner Hotels via StashRewards.com. Stash points can not be redeemed with a Stash Partner Hotel directly.
At this time, cash is not accepted. You need to have enough points in your account to cover the room you want. But we hope to allow members to supplement their points with cash in the near future.

Review your account balance in the My Account section and determine how many nights you are able to book at the hotel with points, then complete your redemption booking for those night(s). After you receive the confirmation from Stash, you can book the additional night(s) through our website or the hotel directly (be sure to book the same room type). Please include the confirmation number and dates of your redemption reservation in the reservation notes to indicate to the hotel that you would like these 2 reservations linked together. We cannot promise that you will be guaranteed the same room for the entirety of your stay, but the Stash Partner Hotels will do the best they can to accommodate you.

No. As long as you have sufficient points, you can book as many free nights as you'd like.
No. Points can only be redeemed for free nights at Stash Partner Hotels via StashRewards.com.
No. Our goal is to connect travelers with one-of-a-kind independent hotels. By staying focused on that goal, we hope to provide more value than any other hotel rewards program.

You must contact us to change or cancel a reservation booked with Stash points. You can do so by calling our Member Support Team at (866) 229-1204. They are available to take calls seven days a week, from 5:00 am to 7:00 pm PST between Monday and Friday and 7:00 am to 5:00 pm PST on Saturday and Sunday. Or you can contact us by using this form, and we will respond via email within one business day.

Please book a new redemption reservation for one or more nights of your existing reservation for the same room type you’ve already booked. Once your redemption reservation is confirmed, you can cancel that night(s) that you booked using Stash points off your existing reservation. If you’re paying for additional nights on a separate reservation, you can add notes to that reservation in the “Tell us about your trip” to request that the hotel keep you in the same room for your entire stay. 

If you booked your stay at a Stash Partner Hotel or Another Great Independent Hotel via StashRewards.com, the stay is eligible to earn Stash points. 

If you booked your stay at a Stash Partner Hotel directly and not through StashRewards.com, the stay may or may not be eligible to earn Stash points, as each hotel reserves the right to make certain rates ineligible per our Terms. When booking directly with a Stash Partner Hotel, ask the hotel staff if your stay is booked under an eligible rate for earning Stash points, as certain rates not eligible.

If you booked your stay at Another Great Independent Hotel directly and not via StashRewards.com, the stay is not eligible to earn Stash points. Reservations for these hotels MUST be booked via StashRewards.com to earn Stash points. Reservations for these hotels are processed and serviced by Booking.com, not Stash.

If you booked your stay at a Stash Partner Hotel or Another Great Independent Hotel via another online travel agency (such as Expedia, Hotwire, etc.), the stay is not eligible to earn Stash points.

Only reservations booked on StashRewards.com will show on your "Upcoming Trips" in My Account. Reservations booked through Stash Partner Hotels directly or another source will not appear until after check-out when the points for eligible stays have been posted to your account.

To ensure your account is automatically awarded for future eligible stays at Stash Partner Hotels, simply inform the hotel staff that you are a Stash Member and confirm that they have your Stash ID (your email address) recorded with your reservation prior to check-out. While points are typically awarded within a few days of check-out, please keep in mind that it can take up to 2 weeks for them to post to your account.

Of course! Visit My Account to review reservation details under "Upcoming Trips". Please note, if you booked your reservation with the Stash Partner Hotel directly, your reservation will not appear in your account until after check-out.
All reservations booked at hotels with the Another Great Independent Hotel logo are processed and serviced by Booking.com, and that's why your confirmation email came directly from Booking.com. By booking the reservation directly on StashRewards.com, you’re guaranteed to earn Stash points (1 point for every dollar) once you have completed your stay. You can view the reservation details in your My Account page, but any changes or cancellations to these reservations will be handled by Booking.com Customer Service. No points will be awarded for canceled stays.
Visit My Account and locate your reservation under "Upcoming Trips". Click on the trip you wish to cancel to see all the details, then click the “Cancel” link next to your reservation. Make sure to review the cancellation policy and check the box confirming that you have done so before submitting your request. You will receive a cancellation email, and your canceled stay may be viewable in your "Upcoming Trips" for up to 3 days after your cancellation has been processed.  

We are working with Booking.com in order to allow bookings for thousands of other independent hotels on our website. These hotels will have the Another Great Independent Hotel logo below their names on their microsites. We acknowledge that while Stash Members prefer to stay at Stash Partner Hotels, that's not always an option. So we're happy that we can now offer a way to book all your hotel stays in one place (and still earn points)!

While we are working with Booking.com to provide this service on our website, please note that bookings for these hotels with the Another Great Independent Hotel logo MUST occur on our website in order to qualify for points. 

We use a Booking Number to identify and locate reservations booked on our website. If your Booking Number is seven digits, you’ve booked a Stash Partner Hotel reservation.

If your Booking Number is nine or ten digits, you have booked Another Great Independent Hotel, which is not a part of the Stash network. Reservations for these hotels are processed and serviced by Booking.com. These reservations also have a reservation-specific four-digit Pin Number. You’ll need to reference the Booking Number (and Pin Number for Stash Approved or other hotel reservations) in order to change or cancel your reservation. Both numbers can be found on the My Account page and your confirmation email. 

The rates displayed on StashRewards.com are provided to us by the hotels. At this time, we’re not able to book reservations at hotels on package or promotional rates that may be offered through those hotels directly. However, many Stash Partner Hotels do offer special discounts for members exclusively via StashRewards.com. 

The hotels handle all reservation charges, and each one has its own policies for deposits and cancellations. Many hotels do charge a deposit either at the time of booking or as the cancellation deadline approaches. The hotel’s deposit policy may vary depending on your selected travel dates, such as holidays and special events. We rely on the hotel to provide us with the most up-to-date policy information; however, if you’re unsure or want to confirm the hotel’s policy, you should contact the hotel directly to ask when your credit card will be charged for a stay.