FAQ

About Stash Hotel Rewards

Stash Hotel Rewards is a loyalty program that rewards you for staying where you really want. With Stash, you earn and redeem points for free nights at authentic, independent hotels across the U.S. and the Caribbean — so you can say no to the big, bland hotel chains.
It's easy. First, click Join Now to enroll. It's free and only takes a few minutes. Then, stay at any Stash Partner Hotel and earn five points for every dollar you spend on eligible room rates prior to taxes. But that’s not all! You can also earn 3 points/dollar for stays at Stash Approved hotels and 1 point/dollar for stays at all other hotels when they are booked through Stashrewards.com. Earn enough points and you can redeem them for free stays at any Partner Hotel. Go here for more information.
Stash Partner Hotels represent some of the best upscale and luxury hotels in the U.S. They are:
  • Independent: Not part of a big chain
  • Highly recommended: On average, a TripAdvisor "Recommend" rating of over 80 percent
  • Distinctive: One-of-a-kind properties that truly reflect their locales
  • Recognized: Many have appeared in Condé Nast Traveler or Travel+Leisure

To see a list of current Stash Partner Hotels, visit our Hotels page. 

We also feature Stash Approved hotels on our website. These hotels are not Partners, however, they do meet our standards above. You can earn 3 points/dollar at those hotels if you book through our site. At this time, you cannot redeem points at these hotels.

Stash Partner Hotels average between 150-200 rooms. Big enough to provide amenities found at chain hotels, but small enough to create a more personal guest experience.
Click on Hotels to see a list of Partner Hotels and locations. Check back often, since new hotels partner with us all the time.
Sure. Just contact the Stash Hotel Partnerships team through our Member Support form.
Contact the Stash Hotel Partnerships team at partner@stashrewards.com. We'll be happy to look at your hotel to see if it meets our criteria. You can also find more information here.
We use information from the hotels, guest comments, our own experiences, and other sources to create a vivid profile of each hotel. Partner hotel staff reviews our descriptions of their property to ensure accuracy. 
We base our star ratings on a set of industry standards and our own assessment of service, amenities, reputation, and location. We also consider the ratings given by travel sites and travel guides to ensure our ratings match our member's expectations.
No. Stash is not a management company or a chain of hotels, and therefore, it does not play a role in managing or operating the Stash partner hotels. Instead, all operating decisions are made by hotel management. Policies may differ by Stash partner hotel, since they are all independently owned and managed.
Visit our Deals page to view the current promotions offered by Stash Partner Hotels. 

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Use this form to contact our Member Support team or call us at 866.229.1204. Our team is available 7 days a week from available M-F 5am-7pm PST and S-S 7am-5pm PST to take your calls, and we respond to all email inquiries within 2 business days.

Membership

Stash was created for people who believe that travel is one of life's great pleasures. As a Stash Member, you can:

  • Experience independent hotels and earn points: Until now, only the big chains offered rewards programs. With Stash, you can stay where you want and earn points toward free nights. That means every trip — even a business trip — can be an opportunity to truly experience a place.
  • Find great independent hotels: The Stash web site features detailed hotel descriptions, maps, advanced search and plenty of photos to showcase the unique characteristics of Partner Hotels. The hard part is choosing one.
  • Redeem easily: There are no blackout dates for redemption and points never expire. You can pick any room at any Stash Partner Hotel you want, subject to availability.
Just click on Join Now and enter your information to begin enrollment. It's free and only takes a few minutes. You'll receive a confirmation email once we process your membership. You can return to My Account at any time to change your account information or update your preferences.
Your email address is your Stash member ID. Use the email address associated with your Stash account when making your hotel reservations.
Information may be shared with Stash partner companies, per our Privacy Policy.
It's easy. Go to My Account and make any changes. We'll send you a notification email of any changes made to your email or password.
Your points should appear soon after you complete your stay (although in some cases it can take up to 14 days). If you have questions about whether your points have been recorded, contact us at Member Support.
Go to Forgot Password page and enter your Stash member ID email address. We'll send you an email with a link in it to create a new password. To ensure delivery to your inbox, please add noreply@stashrewards.com to your address book.
Membership is open to adults (see Terms). Corporations, travel agencies, associations, groups and/or other entities are not eligible to become Members. There is no fee to become a Stash Member.
Please do. To let other travel lovers know about Stash, visit the Invite Friends page. You must be logged in to your account to view your personalized link.
No problem. You can opt out of receiving your monthly account balance email and/or marketing emails by going to the Communication preferences section of the My Account page. Please note, you will still receive email notifications any time you earn points at at Stash Partner Hotel.
If you choose to delete your Stash Rewards account, any points you have accrued will be forfeited. 

Earning Points at Hotels

It’s simple: Book on our website, earn points. You get 5 points/dollar at Partner Hotels, 3 points/dollar at Stash Approved Hotels, and 1 point/dollar at all other hotels. 

You can also earn points if you book an eligible stay through a Partner Hotel directly. 

When you’re staying at a Stash Partner Hotel, make sure to:

  1. Tell the front desk at check-in that you're a Stash member.
  2. Confirm that the hotel has your Stash ID (your email address) in their system.

Please note it can take up to 2 weeks for points to post to your account.

You earn 5 points per dollar for Partner Hotel stays booked on our website or through the hotel directly (if rate is eligible, per our Terms). You can also earn 3 points/dollar at Stash Approved Hotels and 1 point per dollar for all other stays, if booked through Stash. Points are awarded on the total room revenue prior to taxes and fees. 

 

It depends. You earn 5 points per dollar on eligible room rates at Partner Hotels booked direct or via our website. You can also earn 3 points per dollar for reservations booked at Stash Approved Hotels, and 1 point per dollar at all other hotels when booked via Stashrewards.com. Points are awarded on the room rate prior to taxes and fees.

Since each hotel sets its own room rates, the points you'll earn per stay will vary. For example, a two-night stay at a Partner Hotel with a $150 room rate will earn you 1,500 points (5 pts x 150 dollars x 2 nights), while a three-night stay at Partner Hotel with a $200 room rate will earn you 3,000 points (5 pts x 200 dollars x 3 nights).

At Stash Partner Hotels, an eligible stay is a room booked on our website or directly with the hotel rather than booked through a third-party agent like Expedia. However, there are some situations where a direct booking through the hotel may not earn points (e.g., certain deeply-discounted rates). Refer to the Terms for more details.

For Stash Approved hotels and all other hotels, you must book your stay through Stash to qualify for points.

 

The hotel staff at Stash Partner Hotels can see your rewards balance when they check to see if you are a member, but cannot make any updates or changes to it.  To see per-stay information and keep track of your balance, go to My Account.
Yes. As long as you personally settle the charges for the room reservation upon check-out (and your stay is eligible, per our membership Terms), you can earn points. Just make sure you use the email address associated with your Stash account when you make the reservation. Also, advise the individual staying that they need to confirm that your Stash member ID email address is recorded with their reservation prior to check-out.
Yes. You can book up to two eligible rooms for the same dates and earn points on both of them.
Currently, points are only awarded on eligible room rates.
Nope! Stash Points do not expire. 
Stash Points are only awarded to the member who uses the email associated with their Stash account when making the reservation and who settles the charges for the room. Only one member can earn points for a single room, even if the charges are divided between 2 members. 
If it has been 14 days since your stay and you do not see the points in your account, contact Member Support.
Go to My Account to check your points balance at any time.

We are not able to award 5 points/dollar for staying at a hotel prior to the date they went live with our program. However, if you booked this reservation on our website, you will still earn points! 3 points/dollar for Stash Approved Hotels and 1 point/dollar for any other hotel. You always get rewarded for stays booked through Stash. 

If you booked your stay while the hotel was still a Stash Partner Hotel but they have since left the program, please contact Member Support with a copy of your confirmation email. If your stay was booked after the hotel left the program, we won't be able to award points for that stay, however, you can still continue to book that hotel on our website and earn points. You will get 3 points/dollar if it is a Stash Approved hotel or 1 point/dollar for all other hotels.

Members may earn points for up to 29 nights of an extended stay, per our Terms.
No. At this time, only you can use your points. However, you may redeem points for another person's stay by entering the other person's name as the Guest when booking a stay with your points.
No. At this time, points can only be used for Stash program benefits.
Points are only awarded for bookings made on our website or directly with the Partner Hotel. Bookings made through online travel agencies like Expedia and Orbitz or discount sites like Priceline and Hotwire are not eligible to earn Stash Points. Also, stays paid for via gift card, gift certificate, or third-party voucher (e.g. Groupon) do not qualify for points. See our Terms for more details.
To earn points for an eligible stay, make sure you are enrolled as a Stash member and confirm that the Partner Hotel has your Stash ID email address on file before you check out.

We realize your travel plans may take you to places where we do not yet have Stash Partner Hotels. When booking your stay, if you search for a city where there are no Partner Hotels, you now have the option to book other hotels without having to leave our website! We have carefully selected hundreds of additional independent hotels that we think you’ll like, and if you book these Stash Approved hotels on our website, you’ll get 3 points/dollar. And if there are no Stash Partner or Stash Approved hotels to suit your needs, you can book any other hotel on our site and receive 1 point/dollar.

Many Stash Partner Hotels offer bonus points for meetings and events, however, bonuses must be negotiated directly with the hotel prior to the event. Meeting bonuses are determined and managed at the property level, so each hotel's policy is unique to their property. If you are interested in booking a meeting or event at a Stash Partner Hotel in the future, visit our Meetings + Events page for information on meeting spaces and to request a proposal.

Redeeming Points for Stays

Stash points can be redeemed for free stays at Stash Partner Hotels.
You can redeem points at any current Stash Partner Hotel. For a list of properties, click here. The number of points required for a free night varies according to hotel, room type, and demand. Rooms may sell out, so you should make reservations as early as possible to get the hotel, room and dates you want.
It depends.  Redemption rates vary by property and the partner hotels set redemption rates dynamically, based on the cost of and demand for a room. During slow periods, Stash partner hotels can offer rooms at a deep discount, and members can redeem using fewer points. During busy times, partners may increase redemption rates, in the same way that airlines charge more for a flight when demand is high.  You may need more points for a free night during busy periods, but unlike many of the large chain programs, Stash partner hotels don’t blackout dates at peak season.
  1. Click Book Now
  2. Search by city or hotel name, travel dates and number of occupants
  3. When search results appear, click “Pay with Points” to view redemption rates at Partner Hotels in that location
  4. Select your hotel - you will be taken to their microsite for more information
  5. Scroll or click “See rooms & rates” to view available results  
  6. Make your selection and complete your booking!

Once you submit your request, you'll receive a confirmation with reservation details or an email from Stash within 24 hours. 

Due to technical limitations, we may not have the most current rate and availability information available for some of our partner hotels. In this case you will see the option to “Request Availability” next to the room description. Please proceed with submitting your request, and we’ll reach out to the hotel for current rates and availability for your requested stay. You’ll hear back from us within 1 business day and if your requested room is available, you’ll need to confirm your desire to book within 24 hours at the rate provided before we proceed with booking your reservation. Note, availability is subject to change at any time.
No. You can only redeem points on the Stash site.
At this time, cash is not accepted. You need to have enough points in your account to cover the room you want. But we hope to allow members to supplement their points with cash in the near future.

Review your account balance in the My Account section and determine how many nights you are able to book at the hotel with points, then complete your redemption booking for those night(s). After you receive the confirmation from Stash, you can book the additional night(s) through our website or the hotel directly (be sure to book the same room type). Please include the confirmation number and dates of your redemption reservation in the reservation notes to indicate to the hotel that you would like these 2 reservations linked together. We cannot promise that you will be guaranteed the same room for the entirety of your stay, but the Partner Hotels will do the best they can to accommodate you.

No. As long as you have sufficient points, you can book as many free nights as you'd like.
No. Points can only be redeemed for free nights at Partner Hotels.
No. Our goal is to connect travelers with one-of-a-kind independent hotels. By staying focused on that goal, we hope to provide more value than any other hotel rewards program.
You must contact Stash to change or cancel a reservation booked with points. You can do so by calling our Member Support Team at 866.229.1204 (available M-F 5am-7pm PST and S-S 7am-5pm PST), or email us via our Member Support form.

Please book a new redemption reservation for one or more nights of your existing reservation for the same room type you’ve already booked. Once your redemption reservation is confirmed, you can then cancel that night(s) covered by points off your existing reservation. If you’re paying for additional nights on a separate reservation, be sure to add notes in the “Tell us about your trip” portion of your redemption request that you are staying additional nights, and we’ll request that the hotel keep you in the same room for your entire stay. 

Booking Reservations

Any stay booked on the Stash website will qualify for Stash points (except for stays booked using points). 

  1. Click Book Now
  2. Search by city or hotel name, travel dates and number of occupants
  3. Select your hotel - you will be taken to their microsite for more information
  4. Scroll or click “See rooms & rates” to view available results  
  5. Make your selection and complete your booking!

You can also book eligible stays through Stash Partner Hotels directly. Stash Approved and other hotel reservations must be made through Stash to qualify for points.

Of course! Visit My Account to review reservation details under Upcoming Trips. Please note, if you booked your reservation on the hotel’s website, your reservation will not appear in your Upcoming Trips.
All reservations booked at Stash Approved and other hotels on our website are powered by Booking.com, and that's why your confirmation email came directly from Booking.com. By booking the reservation directly on Stashrewards.com, you’re guaranteed to earn Stash points. You can view the reservation details in your My Account page, but any changes or cancellations to these reservations will be handled by Booking.com Customer Service. No points will be awarded for canceled stays.
Visit My Account and locate your reservation under Upcoming Trips. Click on the trip you wish to cancel to see all the details, then click the “Cancel” link next to your reservation. Make sure to review the cancellation policy and check the box confirming that you have done so before submitting your request. You will receive a cancellation email and your cancelled stay may be viewable in your Upcoming Trips for up to 3 days after your cancellation has been processed.  
We are working with Booking.com in order to allow bookings for thousands of hotels on our website. We acknowledge that while Stash members prefer to stay at Partner Hotels, that's not always an option. So we're happy that we can now offer a way to book all your hotel stays in one place (and earn points)! While we are working with Booking.com to provide this service on our website, please note that bookings must occur on our website in order to qualify for points. Reservations made through Booking.com directly or any other online travel agency will not qualify for Stash points. 
We use a Booking Number to identify and locate reservations booked on our website. If your Booking Number is 7 digits, you’ve booked a Stash Partner Hotel reservation. If your Booking Number is 9 or 10 digits, you have booked a Stash Approved or other hotel reservation. These reservations also have a reservation-specific 4 digit Pin Number. You’ll need to reference the Booking Number (and Pin Number for Stash Approved or other hotel reservations) in order to change or cancel your reservation. Both numbers can be found on the My Account page and in your confirmation email. 

The rates displayed on Stashrewards.com are provided to us by the hotel. At this time, we’re not able to book reservations at Partner Hotels, Stash Approved or other hotels on package or promotional rates that may be offered through those hotels directly. However, many Partner Hotels do offer special discounts for members exclusively on our site. Reservations booked directly on Stashrewards.com are always eligible to earn points, and most rates booked directly with our Partner Hotels are eligible to earn points as well. If you decide to book directly with one of our Partner Hotels, check with the hotel to make sure your reservation will be eligible to earn points.

All reservation charges are handled by the hotel, and each one has their own policies for deposits. Many hotels do charge a deposit either at the time of booking or as the cancellation deadline approaches. The hotel’s deposit policy may vary depending on your selected travel dates such as holidays and special events. We rely on the hotel to provide us with the most up to date policy information, however If you’re unsure of the hotel’s policy, you should contact the hotel directly to ask when your card will be charged for a stay.  
Stash Hotel Rewards is a loyalty program that rewards you for staying where you really want. With Stash, you earn and redeem points for free nights at authentic, independent hotels across the U.S. and the Caribbean — so you can say no to the big, bland hotel chains.
It's easy. First, click Join Now to enroll. It's free and only takes a few minutes. Then, stay at any Stash Partner Hotel and earn five points for every dollar you spend on eligible room rates prior to taxes. But that’s not all! You can also earn 3 points/dollar for stays at Stash Approved hotels and 1 point/dollar for stays at all other hotels when they are booked through Stashrewards.com. Earn enough points and you can redeem them for free stays at any Partner Hotel. Go here for more information.
Stash Partner Hotels represent some of the best upscale and luxury hotels in the U.S. They are:
  • Independent: Not part of a big chain
  • Highly recommended: On average, a TripAdvisor "Recommend" rating of over 80 percent
  • Distinctive: One-of-a-kind properties that truly reflect their locales
  • Recognized: Many have appeared in Condé Nast Traveler or Travel+Leisure

To see a list of current Stash Partner Hotels, visit our Hotels page. 

We also feature Stash Approved hotels on our website. These hotels are not Partners, however, they do meet our standards above. You can earn 3 points/dollar at those hotels if you book through our site. At this time, you cannot redeem points at these hotels.

Stash Partner Hotels average between 150-200 rooms. Big enough to provide amenities found at chain hotels, but small enough to create a more personal guest experience.
Click on Hotels to see a list of Partner Hotels and locations. Check back often, since new hotels partner with us all the time.
Sure. Just contact the Stash Hotel Partnerships team through our Member Support form.
Contact the Stash Hotel Partnerships team at partner@stashrewards.com. We'll be happy to look at your hotel to see if it meets our criteria. You can also find more information here.
We use information from the hotels, guest comments, our own experiences, and other sources to create a vivid profile of each hotel. Partner hotel staff reviews our descriptions of their property to ensure accuracy. 
We base our star ratings on a set of industry standards and our own assessment of service, amenities, reputation, and location. We also consider the ratings given by travel sites and travel guides to ensure our ratings match our member's expectations.
No. Stash is not a management company or a chain of hotels, and therefore, it does not play a role in managing or operating the Stash partner hotels. Instead, all operating decisions are made by hotel management. Policies may differ by Stash partner hotel, since they are all independently owned and managed.
Visit our Deals page to view the current promotions offered by Stash Partner Hotels. 

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Use this form to contact our Member Support team or call us at 866.229.1204. Our team is available 7 days a week from available M-F 5am-7pm PST and S-S 7am-5pm PST to take your calls, and we respond to all email inquiries within 2 business days.

Stash was created for people who believe that travel is one of life's great pleasures. As a Stash Member, you can:

  • Experience independent hotels and earn points: Until now, only the big chains offered rewards programs. With Stash, you can stay where you want and earn points toward free nights. That means every trip — even a business trip — can be an opportunity to truly experience a place.
  • Find great independent hotels: The Stash web site features detailed hotel descriptions, maps, advanced search and plenty of photos to showcase the unique characteristics of Partner Hotels. The hard part is choosing one.
  • Redeem easily: There are no blackout dates for redemption and points never expire. You can pick any room at any Stash Partner Hotel you want, subject to availability.
Just click on Join Now and enter your information to begin enrollment. It's free and only takes a few minutes. You'll receive a confirmation email once we process your membership. You can return to My Account at any time to change your account information or update your preferences.
Your email address is your Stash member ID. Use the email address associated with your Stash account when making your hotel reservations.
Information may be shared with Stash partner companies, per our Privacy Policy.
It's easy. Go to My Account and make any changes. We'll send you a notification email of any changes made to your email or password.
Your points should appear soon after you complete your stay (although in some cases it can take up to 14 days). If you have questions about whether your points have been recorded, contact us at Member Support.
Go to Forgot Password page and enter your Stash member ID email address. We'll send you an email with a link in it to create a new password. To ensure delivery to your inbox, please add noreply@stashrewards.com to your address book.
Membership is open to adults (see Terms). Corporations, travel agencies, associations, groups and/or other entities are not eligible to become Members. There is no fee to become a Stash Member.
Please do. To let other travel lovers know about Stash, visit the Invite Friends page. You must be logged in to your account to view your personalized link.
No problem. You can opt out of receiving your monthly account balance email and/or marketing emails by going to the Communication preferences section of the My Account page. Please note, you will still receive email notifications any time you earn points at at Stash Partner Hotel.
If you choose to delete your Stash Rewards account, any points you have accrued will be forfeited. 

It’s simple: Book on our website, earn points. You get 5 points/dollar at Partner Hotels, 3 points/dollar at Stash Approved Hotels, and 1 point/dollar at all other hotels. 

You can also earn points if you book an eligible stay through a Partner Hotel directly. 

When you’re staying at a Stash Partner Hotel, make sure to:

  1. Tell the front desk at check-in that you're a Stash member.
  2. Confirm that the hotel has your Stash ID (your email address) in their system.

Please note it can take up to 2 weeks for points to post to your account.

You earn 5 points per dollar for Partner Hotel stays booked on our website or through the hotel directly (if rate is eligible, per our Terms). You can also earn 3 points/dollar at Stash Approved Hotels and 1 point per dollar for all other stays, if booked through Stash. Points are awarded on the total room revenue prior to taxes and fees. 

 

It depends. You earn 5 points per dollar on eligible room rates at Partner Hotels booked direct or via our website. You can also earn 3 points per dollar for reservations booked at Stash Approved Hotels, and 1 point per dollar at all other hotels when booked via Stashrewards.com. Points are awarded on the room rate prior to taxes and fees.

Since each hotel sets its own room rates, the points you'll earn per stay will vary. For example, a two-night stay at a Partner Hotel with a $150 room rate will earn you 1,500 points (5 pts x 150 dollars x 2 nights), while a three-night stay at Partner Hotel with a $200 room rate will earn you 3,000 points (5 pts x 200 dollars x 3 nights).

At Stash Partner Hotels, an eligible stay is a room booked on our website or directly with the hotel rather than booked through a third-party agent like Expedia. However, there are some situations where a direct booking through the hotel may not earn points (e.g., certain deeply-discounted rates). Refer to the Terms for more details.

For Stash Approved hotels and all other hotels, you must book your stay through Stash to qualify for points.

 

The hotel staff at Stash Partner Hotels can see your rewards balance when they check to see if you are a member, but cannot make any updates or changes to it.  To see per-stay information and keep track of your balance, go to My Account.
Yes. As long as you personally settle the charges for the room reservation upon check-out (and your stay is eligible, per our membership Terms), you can earn points. Just make sure you use the email address associated with your Stash account when you make the reservation. Also, advise the individual staying that they need to confirm that your Stash member ID email address is recorded with their reservation prior to check-out.
Yes. You can book up to two eligible rooms for the same dates and earn points on both of them.
Currently, points are only awarded on eligible room rates.
Nope! Stash Points do not expire. 
Stash Points are only awarded to the member who uses the email associated with their Stash account when making the reservation and who settles the charges for the room. Only one member can earn points for a single room, even if the charges are divided between 2 members. 
If it has been 14 days since your stay and you do not see the points in your account, contact Member Support.
Go to My Account to check your points balance at any time.

We are not able to award 5 points/dollar for staying at a hotel prior to the date they went live with our program. However, if you booked this reservation on our website, you will still earn points! 3 points/dollar for Stash Approved Hotels and 1 point/dollar for any other hotel. You always get rewarded for stays booked through Stash. 

If you booked your stay while the hotel was still a Stash Partner Hotel but they have since left the program, please contact Member Support with a copy of your confirmation email. If your stay was booked after the hotel left the program, we won't be able to award points for that stay, however, you can still continue to book that hotel on our website and earn points. You will get 3 points/dollar if it is a Stash Approved hotel or 1 point/dollar for all other hotels.

Members may earn points for up to 29 nights of an extended stay, per our Terms.
No. At this time, only you can use your points. However, you may redeem points for another person's stay by entering the other person's name as the Guest when booking a stay with your points.
No. At this time, points can only be used for Stash program benefits.
Points are only awarded for bookings made on our website or directly with the Partner Hotel. Bookings made through online travel agencies like Expedia and Orbitz or discount sites like Priceline and Hotwire are not eligible to earn Stash Points. Also, stays paid for via gift card, gift certificate, or third-party voucher (e.g. Groupon) do not qualify for points. See our Terms for more details.
To earn points for an eligible stay, make sure you are enrolled as a Stash member and confirm that the Partner Hotel has your Stash ID email address on file before you check out.

We realize your travel plans may take you to places where we do not yet have Stash Partner Hotels. When booking your stay, if you search for a city where there are no Partner Hotels, you now have the option to book other hotels without having to leave our website! We have carefully selected hundreds of additional independent hotels that we think you’ll like, and if you book these Stash Approved hotels on our website, you’ll get 3 points/dollar. And if there are no Stash Partner or Stash Approved hotels to suit your needs, you can book any other hotel on our site and receive 1 point/dollar.

Many Stash Partner Hotels offer bonus points for meetings and events, however, bonuses must be negotiated directly with the hotel prior to the event. Meeting bonuses are determined and managed at the property level, so each hotel's policy is unique to their property. If you are interested in booking a meeting or event at a Stash Partner Hotel in the future, visit our Meetings + Events page for information on meeting spaces and to request a proposal.

Stash points can be redeemed for free stays at Stash Partner Hotels.
You can redeem points at any current Stash Partner Hotel. For a list of properties, click here. The number of points required for a free night varies according to hotel, room type, and demand. Rooms may sell out, so you should make reservations as early as possible to get the hotel, room and dates you want.
It depends.  Redemption rates vary by property and the partner hotels set redemption rates dynamically, based on the cost of and demand for a room. During slow periods, Stash partner hotels can offer rooms at a deep discount, and members can redeem using fewer points. During busy times, partners may increase redemption rates, in the same way that airlines charge more for a flight when demand is high.  You may need more points for a free night during busy periods, but unlike many of the large chain programs, Stash partner hotels don’t blackout dates at peak season.
  1. Click Book Now
  2. Search by city or hotel name, travel dates and number of occupants
  3. When search results appear, click “Pay with Points” to view redemption rates at Partner Hotels in that location
  4. Select your hotel - you will be taken to their microsite for more information
  5. Scroll or click “See rooms & rates” to view available results  
  6. Make your selection and complete your booking!

Once you submit your request, you'll receive a confirmation with reservation details or an email from Stash within 24 hours. 

Due to technical limitations, we may not have the most current rate and availability information available for some of our partner hotels. In this case you will see the option to “Request Availability” next to the room description. Please proceed with submitting your request, and we’ll reach out to the hotel for current rates and availability for your requested stay. You’ll hear back from us within 1 business day and if your requested room is available, you’ll need to confirm your desire to book within 24 hours at the rate provided before we proceed with booking your reservation. Note, availability is subject to change at any time.
No. You can only redeem points on the Stash site.
At this time, cash is not accepted. You need to have enough points in your account to cover the room you want. But we hope to allow members to supplement their points with cash in the near future.

Review your account balance in the My Account section and determine how many nights you are able to book at the hotel with points, then complete your redemption booking for those night(s). After you receive the confirmation from Stash, you can book the additional night(s) through our website or the hotel directly (be sure to book the same room type). Please include the confirmation number and dates of your redemption reservation in the reservation notes to indicate to the hotel that you would like these 2 reservations linked together. We cannot promise that you will be guaranteed the same room for the entirety of your stay, but the Partner Hotels will do the best they can to accommodate you.

No. As long as you have sufficient points, you can book as many free nights as you'd like.
No. Points can only be redeemed for free nights at Partner Hotels.
No. Our goal is to connect travelers with one-of-a-kind independent hotels. By staying focused on that goal, we hope to provide more value than any other hotel rewards program.
You must contact Stash to change or cancel a reservation booked with points. You can do so by calling our Member Support Team at 866.229.1204 (available M-F 5am-7pm PST and S-S 7am-5pm PST), or email us via our Member Support form.

Please book a new redemption reservation for one or more nights of your existing reservation for the same room type you’ve already booked. Once your redemption reservation is confirmed, you can then cancel that night(s) covered by points off your existing reservation. If you’re paying for additional nights on a separate reservation, be sure to add notes in the “Tell us about your trip” portion of your redemption request that you are staying additional nights, and we’ll request that the hotel keep you in the same room for your entire stay. 

Any stay booked on the Stash website will qualify for Stash points (except for stays booked using points). 

  1. Click Book Now
  2. Search by city or hotel name, travel dates and number of occupants
  3. Select your hotel - you will be taken to their microsite for more information
  4. Scroll or click “See rooms & rates” to view available results  
  5. Make your selection and complete your booking!

You can also book eligible stays through Stash Partner Hotels directly. Stash Approved and other hotel reservations must be made through Stash to qualify for points.

Of course! Visit My Account to review reservation details under Upcoming Trips. Please note, if you booked your reservation on the hotel’s website, your reservation will not appear in your Upcoming Trips.
All reservations booked at Stash Approved and other hotels on our website are powered by Booking.com, and that's why your confirmation email came directly from Booking.com. By booking the reservation directly on Stashrewards.com, you’re guaranteed to earn Stash points. You can view the reservation details in your My Account page, but any changes or cancellations to these reservations will be handled by Booking.com Customer Service. No points will be awarded for canceled stays.
Visit My Account and locate your reservation under Upcoming Trips. Click on the trip you wish to cancel to see all the details, then click the “Cancel” link next to your reservation. Make sure to review the cancellation policy and check the box confirming that you have done so before submitting your request. You will receive a cancellation email and your cancelled stay may be viewable in your Upcoming Trips for up to 3 days after your cancellation has been processed.  
We are working with Booking.com in order to allow bookings for thousands of hotels on our website. We acknowledge that while Stash members prefer to stay at Partner Hotels, that's not always an option. So we're happy that we can now offer a way to book all your hotel stays in one place (and earn points)! While we are working with Booking.com to provide this service on our website, please note that bookings must occur on our website in order to qualify for points. Reservations made through Booking.com directly or any other online travel agency will not qualify for Stash points. 
We use a Booking Number to identify and locate reservations booked on our website. If your Booking Number is 7 digits, you’ve booked a Stash Partner Hotel reservation. If your Booking Number is 9 or 10 digits, you have booked a Stash Approved or other hotel reservation. These reservations also have a reservation-specific 4 digit Pin Number. You’ll need to reference the Booking Number (and Pin Number for Stash Approved or other hotel reservations) in order to change or cancel your reservation. Both numbers can be found on the My Account page and in your confirmation email. 

The rates displayed on Stashrewards.com are provided to us by the hotel. At this time, we’re not able to book reservations at Partner Hotels, Stash Approved or other hotels on package or promotional rates that may be offered through those hotels directly. However, many Partner Hotels do offer special discounts for members exclusively on our site. Reservations booked directly on Stashrewards.com are always eligible to earn points, and most rates booked directly with our Partner Hotels are eligible to earn points as well. If you decide to book directly with one of our Partner Hotels, check with the hotel to make sure your reservation will be eligible to earn points.

All reservation charges are handled by the hotel, and each one has their own policies for deposits. Many hotels do charge a deposit either at the time of booking or as the cancellation deadline approaches. The hotel’s deposit policy may vary depending on your selected travel dates such as holidays and special events. We rely on the hotel to provide us with the most up to date policy information, however If you’re unsure of the hotel’s policy, you should contact the hotel directly to ask when your card will be charged for a stay.