We're here for you. Call us at 866.229.1204 (available M-F 5am-7pm PST and S-S 7am-5pm PST), or email us via the form below, and we will get back to you within 2 business days.
Check out our FAQ page for general questions about the program.
It’s simple: Book on our website, earn points. You get 5 points/dollar for stays at Partner Hotels, and 1 point/dollar for stays at all other hotels.
When you’re staying at a Stash Partner Hotel, make sure to:
Please note: Your points will show up in your account within 2 weeks of check out.
Your Stash account ID is your email address. There are no cards to carry or numbers to remember.
Please note: If there is a Stash Partner Hotel in the city in you searched, it will appear at the top of your search results. For Partner Hotels, you have the option to view rates in points as well as dollars. Non-Partner Hotels are not bookable with points.
*If you are inquiring about an existing reservation, please include the name of the hotel, dates of your stay and booking number. You can also reach us at 866.229.1204 (available M-F 5am-7pm PST and S-S 7am-5pm PST).
We'll review your stay for eligibility and update your account appropriately.
Note: In some cases we may require a copy of your folio
If you are inquiring about points for a Non-Partner Hotel, please select Other from the list below, and indicate the specific hotel name in the comments.
Still having trouble accessing our site or enrolling in Stash? Tell us what's happening, and we'll get back to you within 1 business day.
We’re always on the lookout for distinctive, independent hotels to partner with Stash. Like you, we believe in the power of a good hotel to give meaning to travel — so we’re interested in places with soul. If you think you’ve found one, please let us know — no one’s better qualified than our members.
By submitting your comments and clicking the “Submit” button below, you grant Stash Hotel Rewards the unlimited right to use, publish and disclose your feedback and personal information as provided above for any and all purposes and in any and all media channels. You agree that your recommendation reflects your personal experience and belief.
Thank you for your recommendation. Check back soon — we add new hotels and locations all the time.
We want to make Stash rewards a great experience. Please share your comments here. Your feedback is appreciated!
Do you have a question that doesn't fall into any of the other categories? Ask us here, and we'll get back to you as soon as we can. You may also want to look at the FAQ page.