FAQ

About Stash Hotel Rewards

What is Stash Hotel Rewards?

Stash Hotel Rewards is an entirely new program that rewards you for staying where you really want. With Stash, you earn and redeem points for free nights at authentic, independent hotels across the U.S. — so you can say no to the big, bland hotel chains.

How does it work?

It's easy. First, click on Become a Member to enroll. It's free and only takes a few minutes. Then, stay at any Stash Partner Hotel and earn five points for every dollar you spend on eligible room rates. Earn enough points and you can redeem them for free stays at any Partner Hotel.

Which hotels are in the Stash Hotel Rewards program?

Stash Partner Hotels represent some of the best upscale and luxury hotels in the U.S. They are:

  • Independent: Not part of a big chain
  • Highly recommended: On average, a TripAdvisor "Recommend" rating of over 80 percent
  • Distinctive: One-of-a-kind properties that truly reflect their locales
  • Recognized: Many have appeared in Condé Nast Traveler or Travel+Leisure

How big are Stash Partner Hotels?

On average, Stash Partner Hotels have between 150-200 rooms. Big enough to provide amenities found at a big chain hotel, but small enough to create personal guest experiences.

How can I find participating Stash Partner Hotels?

Click on Explore Hotels to see a list of Partner Hotels and locations. Check back often, since we add new ones all the time.

Can I recommend a hotel for the program?

Sure. Just contact the Stash Partner Hotel team through our Customer Support form.

I represent a hotel company. How can I get into the program?

Contact the Stash Partner Hotel team at partner@stashrewards.com. We'll be happy to look at your hotel to see if it meets our criteria.

Where does the hotel information on the Stash site come from?

We use information from the hotels, guest comments, our own experiences and other sources to create a vivid profile of each hotel. Hotel staff reviews our descriptions to make sure they're accurate and up-to-date.

How do you determine a hotel's star rating?

Our star ratings are based on a set of industry standards and our own assessment of the hotel's service, amenities, reputation and location. We also consider the ratings given by travel sites and travel guides to make sure that our ratings will best match a traveler's expectations.

Does Stash manage hotels in the program or direct their operations or policies?

No. Stash is not a management company or a chain of hotels, and therefore, it does not play a role in managing or operating the Stash partner hotels. Instead, all operating decisions are made by hotel management. Policies may differ by Stash partner hotel, since they are all independently owned and managed.

Membership

Why should I become a Stash Member?

Stash was created for people who believe that travel is one of life's great pleasures. As a Stash Member, you can:

  • Experience independent hotels and earn points: Until now, only the big chains offered rewards programs. With Stash, you can stay where you want and earn points toward free nights. That means every trip — even a business trip — can be an opportunity to truly experience a place.
  • Find great independent hotels: The Stash Web site features detailed hotel descriptions, maps, advanced search and plenty of photos to showcase the unique characteristics of Partner Hotels. The hard part is choosing one.
  • Redeem easily: There are no blackout dates for redemption and points never expire. You can pick any room at any Stash Partner Hotel you want, subject to availability.

How do I join?

Just click on Not Yet a Member? Join Now and enter your information to begin enrollment. It's free and only takes a few minutes. You'll receive a confirmation email once we process your membership. You can return to My Account at any time to change your account information or update your preferences.

Will I have an account number?

Your email address is your Stash account ID (we think that's easier to remember than some 16-digit number). Just be sure to use the email address associated with your Stash account when making your hotel reservations.

What will you do with my email address and other personal information?

There is no way we will share, sell or rent any of your personal information to others for their own marketing purposes. See our Privacy Policy for more information.

How do I update my account information?

It's easy. Go to My Account and make any changes. We'll send you a notification email of any changes made to your email or password.

How long does it take for earned points to show up in My Account?

Your points should appear soon after you complete your stay at a Partner Hotel (although in some cases it can take up to 14 days). If you have questions about whether your points have been recorded, contact us at Customer Support.

I forgot my Stash Account password. What should I do?

Go to the Sign In page and click the forgot password link. We'll send you an email with a link in it to create a new password.

Who can become a Stash member?

Membership is generally open to any adult (see Terms and Conditions). Corporations, associations, groups and/or other entities are not eligible to become Members. There is no fee to become a Stash Member.

Can I invite my friends to join?

Please do. To let other travel lovers know about Stash, go to My Account and click the Invite Friends link.

Earning Stash Points

How do I earn Stash Points?

You earn points when you complete an eligible stay at a Stash Partner Hotel. Just make sure to inform the front desk at check-in that you are a Stash member and confirm that they have your Stash ID (email address) correctly in their system. That's all we need to process your rewards. Please note it can take up to 2 weeks for points to post to your account.

What's an eligible stay?

An eligible stay is a room booked directly with the hotel rather than booked through a third-party agent like Priceline. However, there are some situations where a direct booking may not earn points (e.g., certain deeply-discounted rates). Refer to the Terms for more details.

How many points can I earn per dollar spent?

You earn five Stash Points for every dollar you spend on eligible room rates.

How many points do members earn per stay?

It depends. You always earn five Stash Points for every dollar you spend on eligible room rates. Since each hotel sets its own room rates, the points you'll earn per stay will vary. For example, a two-night stay at a $150 room rate will earn you 1,500 points (5 pts x 150 dollars x 2 nights), while a three-night stay at a $200 room rate will earn you 3,000 points (5 pts x 200 dollars x 3 nights).

Will the hotel's front desk staff or call center have access to my point balance?

The front desk staff or call center can see your rewards balance when they check to see if you are a member, but cannot make any updates or changes to it.  To see per-stay information and keep track of your balance, go to My Account.

Can I earn points if I book a hotel for someone else?

Yes. As long as you personally settle the charges for the room reservation, you are eligible to earn points. Just make sure you use the email address associated with your Stash account when you make the reservation. Also, advise the individual staying that they need to confirm that your Stash ID email address is recorded with their reservation prior to check-out.

Is there a limit to the number of hotel rooms I can book and still earn Stash Points?

Yes. You can book up to two eligible rooms for the same dates and earn points on both of them.

Can I earn points on other parts of my hotel bill, like the restaurant or the spa?

Currently, points are only awarded on eligible room rates. But that may change as we continue to improve our program for our members and Partner Hotels.

Do my points expire?

No. Stash Points do not expire. However, we may inactivate your account if it has been more than 18 months since you earned or used Stash Points.

What if more than one traveler on the reservation is a member of Stash?

Stash Points are only awarded to the member who uses the email associated with their Stash account when making the reservation. Only one member can earn points for a stay.

I didn't receive my points. What should I do?

If it has been 14 days since your stay at a Stash Partner Hotel and you do not see the points in your account, contact Customer Support.

How do I check my points balance?

Go to My Account to check your points balance at any time.

Can I transfer points to another person's account?

No. At this time, only you can use your points.

Can I combine Stash Points with any other points program?

No. At this time, points can only be used for Stash program benefits.

Does Stash Hotel Rewards give points for third-party bookings?

Points are only awarded for bookings made directly with the hotel. Bookings made through online travel agencies like Travelocity and Orbitz or discount sites like Priceline and Hotwire are not eligible to earn Stash Points.

I already booked with a Stash Partner Hotel - what should I do?

To earn points for your stay make sure to enroll with Stash Hotel Rewards and that the Partner Hotel has this same email address on file before you check out. Remember, your email address is your Member ID, no cards or long numbers to remember. Use this email address for all your future stays at Stash Partner Hotels to ensure you earn your points.

Redeeming Stash Points

At which hotels can I get a free night by redeeming points?

You can redeem points at any Stash Partner Hotel. For a list of properties, see Explore Hotels. The number of points required for a free night varies according to hotel, room type, and demand. Rooms may sell out, so you should make reservations as early as possible to get the hotel, room and dates you want.

How many points does it take to redeem for a free night?

It depends.  Redemption rates vary by property and the partner hotels set redemption rates dynamically, based on the cost of and demand for a room. During slow periods, Stash partner hotels can offer rooms at a deep discount, and members can redeem using fewer points. During busy times, partners may increase redemption rates, in the same way that airlines charge more for a flight when demand is high.  You may need more points for a free night during busy periods, but unlike many of the large chain programs, Stash partner hotels don’t blackout dates at peak season.

What are the actual steps to redeem points?

Visit our Redeem Points page to begin. Simply enter the dates you want to travel, the number of rooms, and the number of travelers. In the search results list, select a hotel and room type. Then click "Use points now." Once you submit your request, you'll receive a confirmation email with all the reservation details within 24 hours.

Can I redeem my points at the hotel or on the hotel site?

No. You can only redeem points on the Stash site.

If I don't have enough points for the room I want, can I pay the rest in cash?

At this time, cash is not accepted. You need to have enough points in your account to cover the room you want. But we hope to allow members to supplement their points with cash in the near future.

What if I only have enough points for some nights, but want to book more?

Review your account balance in the My Account section and determine how many nights you are able to book at the hotel.  Then submit your redemption request for those night(s) on our Redeem Points page. After you receive the confirmation from Stash, you can book the additional night(s) through the hotel directly, and ask that the hotel tie your new reservation to your redemption reservation by providing the hotel with the Stash redemption confirmation number.

Is there a limit to the number of free nights I can book at any one time?

No. As long as you have sufficient points, you can book as many free nights as you'd like.

Can I redeem Stash Points for cash?

No. Points can only be redeemed for free nights at Partner Hotels.

Can I redeem Stash Points for other things like airline tickets or gift certificates?

No. Our goal is to connect travelers with one-of-a-kind independent hotels. By staying focused on that goal, we hope to provide more value than any other hotel rewards program.

What if I have to change or cancel my reservation booked with points?


You must contact Stash to change or cancel a reservation booked with points.

Cancellations: Please cancel redemption reservations through Stash Rewards by submitting a customer support request on our Customer Support page, or emailing us at support@stashrewards.com. If you cancel before the hotel's cancellation deadline, we'll return your points to your account. Cancellations after a hotel's deadline (usually between 24 to 72 hours, but sometimes longer) are subject to a hotel penalty and may require a forfeit of some or all of the points used for the reservation. If you forget to cancel or fail to check in, no points will be refunded to your account.

Changes: To change your reservation, submit a customer support request on our Customer Support page, or email us at support@stashrewards.com.  For urgent changes or cancellations, please call the Stash Concierge Service at the number on your booking confirmation.